EP Equipment is a well-known global manufacturer that not only provides a full range of storage and logistics equipments, but also provides warehousing and logistics technology services. It has been a leader in China’s material handling industry since 1993. While the company is very diversified the core focus areas include electric lift trucks, warehouse solutions and OEM parts.
The company’s headquarters is in Hangzhou, China and it owns over two million square feet of manufacturing space across facilities in Anji, China, Jiangjiang, China and Wisconsin, USA.
In addition, the company has distribution facilities across China and in Illinois, South Carolina, Japan and Belgium and Thailand.
EP owns many patents in both the USA and China and owns trademarks across the globe. Business units include EP, East power, Manhand, EP OEM parts and Big Joe. Globally, EP has experienced tremendous growth and now has over 1,000 employees In locations around the globe.
Meeting market demands is what motivates EP. To meet various customer needs, EP not only offers a full range of material handling equipment, but also builds an international technology service platform with a team of EP experts which provides professional service and values for customers. Let's grow together!
EP is no longer just a manufacturer of material handling equipment, but an excellent before, during and after sales service provider. EP’s online service and 24 hours reply system ensure that EP customers get the most cost-efficient products.
After years of hard work, EP has established a sales network with more than 300 distributors in around 40 countries around the world. The worldwide network provides you quick and professional service.
1.EP Warranty: 2 years or 3000 working hours spare parts warranty for EP forklifts which occurs first.
2. EP 24hours Service system: Any quality claim or question from EP customers will be replied by EP service man within 24 hours, to assure all customers get a quick feedback from EP for their problem.
3. EP 48hours Service system: Once quality claim from customers are accepted by EP, we will arrange to send spare part to them for free within 48hours, to guarantee a strong spare parts supporting for customers.
4. EP Online Service system: EP is the only factory in China to issue online service system for customers, It includes Online Claim system, Online Technique system, Online Forklift tracking system, Online spare parts order system, Customers can submit their quality claim, ask technique help, Tracking their forklifts and Order spare parts online easily, All this will be replied by EP service man within 24hours.
5. Free Training System: EP supply a free training for customers to help them know better about the quality of EP forklifts, and also its performance.